The Lederer understands that maintaining the confidentiality, and security of our users’ personal information is important.
We collect personal information from you for all e-commerce purpose . Your personal information will be used for the purpose for which submitted, and will not be disclosed to third parties. The personal information we collect may include your name, gender, date of birth, address, email address, telephone number, and credit card number.
Information collected may be used for processing online orders, responding to your enquiries, providing customer service, including you in promotional offers, and marketing our products and services by adding you to our email list.
SHIPPING METHOD
At The Lederer, we work all the Leather product & Stitching pack by pre-order, once we have complete your piece to our satisfaction , we will ship it to you by the estimated dispatch date.
“The Dispatch date is an estimation.”
Since our product are handmade, for that reason, we can’t guarantee the items ship out on time.
If you find your order hasn’t shipped out by the estimated dispatch date, please feel free to reach out.
Details of shipping:
Product would be shipped around 1-14 working days once the order has been confirmed.
Stitching Pack will try our best to ship out within 3 working days.
Readymade Product (100% Handmade) will try our best to ship out within 7-14 working days.
Leather , Tools and Product care will try our best to ship out within 3 working days.
(The shipping period is not included weekends & holidays)
Local Shipping: Hong Kong
Shipping Method : S.F. Express or Pick up at Store ( Sham Shui Po) or Workshop ( Kwai Chung)
*Free Shipping with S.F. Express : Purchase Upon HKD 500 *
Purchase Below HKD 500 , Shipping Charge is paid by Customer.
We will use S.F. Express to Ship
1KG = HKD 30
2 - 3KG = HKD 42-54
3.5 - 6 KG = HKD 60-90
(Including Non-Industrial // Commercial Locations // S.F. Express Store // S.F. Express Locker// Circle K // Shell Station // 7-Eleven )
Please check the information Details from the below Link:
*Free Shipping with S.F. Express : Purchase Upon HKD 500 *
Estimated arrival in 7 days ( Depends on the destination )
Taiwan ROC ID Number is needed for customs declaration.
Due to S.F. Express Policy, We Do Not ship out with “Liquid”
( Glue // Leather Finishing // Lanolin Cream )
“For Stitching Pack ship over to Taiwan Package”
* If you need those Items, Please Add-on you needed. We would ship separately via Hong Kong Post Air Mail. It takes 7-14 working days ( Depends on destination) *
Replacement Case:
Customer can use White Glue to replace ( Leather Glue )
Water can use Water to replace Leather Finishing for Polishing
Shipping to Oversea Area
Shipping Method: S.F. Express // FedEx // Hong Knog Post Air Mail
Estimated arrival in 7 working days ( Depends on destination )
The fee is depends on destination and weight.
We mainly settle your shipment with FedEx, Our Website will calculate the right amount.
Duties & Taxes :
You have to settle your tax and duties with FedEx when you receive your order.
RETURN & REFUND POLICY
Thanks for shopping at The Lederer. If you are not entirely satisfied with your purchases, we’re here to help.
The item must be in good condition, unused and undamaged with original package and tags should be returned.
Valid order number should be provided.
Client is responsible for any shipping charge.
Invalid Return :
We can not offer returns on pre-order items ( such as engraved name product // custom made order)
and the other can not be withdraw or canceled for any reason.
How do i start a return ?
For additional information in this section, create your own Return & Refund Policy.
Please complete this Return From before returning your order.
Also drop us an email about the return.
We will get back to you with details on where to send the returned items.
All refunds will be applied to the original form of payment excluding shipping costs, within 14 business days from the date of return.
Please complete our Return Form and included that in the return package.
